Shipping & Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also have the original tags.

 

• Gift cards
• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pearlsltd.com.

 

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pearlsltd.com and send your item to: Pearls, 2639 Mission Street, San Marino, CA 91108, United States.

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

 

To return your product, you should mail it to: Pearls, 2639 Mission Street, San Marino, CA 91108, United States. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.